An Important Update Regarding Lobby Service
As of February 5, 2021, our lobbies are open.
We are happy to welcome you back in to our offices.
We appreciate your cooperation as we work to keep our customers, employees, and communities safe. Enhanced cleaning protocols of our offices have been implemented and masks are required to be worn by customers and employees. You will be required to show photo identification. If you do not have a mask, you are welcome to use our drive-thru.
Effective July 23rd, per Ohio Governor DeWine mandatory masks are required for the entire state of Ohio.
For Your Lending Needs: Members of our commercial and mortgage lending teams may be working remotely. If you are looking to apply for a commercial loan or mortgage, please call the bank to schedule an appointment.
For the safety of our customers and employees, we have installed protective shields at all branch locations. Additionally, employees will wear facial coverings. Customers entering the branch are welcome to wear facial coverings, but will be required to show photo identification. Drive-thru services will remain open at all locations. Branch locations not on the above list can still be accessed by appointment. We encourage you to take advantage of our remote banking capabilities such as mobile and online banking.
Click here for a list of locations.
As a community bank, Cortland Bank is here to help guide you and support you during this difficult time. Our financial professionals are working diligently to stay abreast of the ever-changing guidelines and regulations resulting from this crisis so that we can provide answers and adapt our operations and services accordingly.
The COVID-19 crisis continues to impact our Bank operations. We have adjusted, as necessary, to ensure we are meeting the current mandates for social distancing in order to protect our customers, as well as our employees. You've likely noticed that we have limited lobby usage to appointments only, instead encouraging customers to use our drive thrus, ATMS, and online/mobile banking apps. Some of our employees are working remotely. For those who are essential to be in the branches, we have coordinated split shifts to limit the number of employees inside the branch at any one point in time.
As soon as the pandemic hit, we activated our Pandemic Task Force which is represented by all areas of our company. This team meets regularly to assess the current situation and make recommendations relative to operations and initiatives. As we work toward responsibly reopening our branches in line with the latest health guidelines, this team remains integral in leading our efforts and implementing necessary changes, such as the addition of protective shields at teller lines and desks, provision of personal protective equipment (PPE) for our employees, and social distancing markers.
As a reminder, we will never contact you and ask for your full Social Security number, account or card number, user name or password.
If you receive suspicious communication claiming to be from Cortland Bank, prior to sharing any information let us know by calling (330)-637-8040 ext. 1520 or by emailing firstname.lastname@example.org
Financial Wellness During Uncertain Times
Now more than ever, Cortland Bank is committed to empowering our customers with the financial knowledge they need. Since we launched our online financial education program in 2018, we've provided our customers and the community with reliable, robust financial education. Get started today with some tips for creating financial wellness during uncertain times
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