COVID-19 Resource Page: We are here to support you.

An Important Update Regarding Lobby Service

As of August 10, 2020, all branch locations will resume lobby service. In an effort to control the number of people in our lobbies at one time, entrance doors will be locked. A phone number will be posted on the door that customers can call upon arrival. A bank associate will verify your identity and grant access.

Effective July 23rd, per Ohio Governor DeWine mandatory masks are required for the entire state of Ohio. 

  • To Conduct Everyday Banking Transactions with Tellers: please call the number posted on the door.
  • To Open A New Account: please call the number posted on the door. Also, please note that we have removed lobby seating and have set limitations on the number of customers in the lobby, therefore you may be asked to stand in a designated area or wait outside until a banker becomes available.
  • For Your Lending Needs: Our commercial and mortgage lending teams are working remotely. If you are looking to apply for a commercial loan or mortgage, please call the bank to schedule an appointment.

For the safety of our customers and employees, we have installed protective shields at all branch locations. Additionally, employees will wear facial coverings. Customers entering the branch are welcome to wear facial coverings, but will be required to show photo identification. Drive-thru services will remain open at all locations. Branch locations not on the above list can still be accessed by appointment. We encourage you to take advantage of our remote banking capabilities such as mobile and online banking. 

We appreciate your cooperation and understanding as we navigate a responsible reopening of our branches. We look forward to seeing you soon!

As a community bank, Cortland Bank is here to help guide you and support you during this difficult time. Our financial professionals are working diligently to stay abreast of the ever-changing guidelines and regulations resulting from this crisis so that we can provide answers and adapt our operations and services accordingly. 

The COVID-19 crisis continues to impact our Bank operations. We have adjusted, as necessary, to ensure we are meeting the current mandates for social distancing in order to protect our customers, as well as our employees. You've likely noticed that we have limited lobby usage to appointments only, instead encouraging customers to use our drive thrus, ATMS, and online/mobile banking apps. Some of our employees are working remotely.  For those who are essential to be in the branches, we have coordinated split shifts to limit the number of employees inside the branch at any one point in time.

As soon as the pandemic hit, we activated our Pandemic Task Force which is represented by all areas of our company. This team meets regularly to assess the current situation and make recommendations relative to operations and initiatives. As we work toward responsibly reopening our branches in line with the latest health guidelines, this team remains integral in leading our efforts and implementing necessary changes, such as the addition of protective shields at teller lines and desks, provision of personal protective equipment (PPE) for our employees, and social distancing markers.

Financial Relief
The CARES Act, signed into law on March 27, 2020, authorized the Small Business Administration to guarantee loans under a new 7(a) loan program referred to as the Paycheck Protection Program (PPP). Under the bill, $349 billion was made available to small businesses. On April 24, 2020, a bill was signed providing an additional $310 billion in relief funding.

Cortland Bank approved 419 PPP loans, totaling $56 million. These funds are helping businesses from all industries, including manufacturing, agriculture, hospitality, construction, transportation, warehousing and healthcare.

“Community banks have been instrumental in securing PPP loans from small businesses and savings jobs. I am proud of our staff who have worked tirelessly to secure these much-needed SBA funds,” James Gasior, President & CEO.

To learn more about assistance available through the Small Business Administration, click here


Cyber Activity

As a reminder, we will never contact you and ask for your full Social Security number, account or card number, user name or password.

If you receive suspicious communication claiming to be from Cortland Bank, prior to sharing any information let us know by calling (330)-637-8040 ext. 1520 or by emailing

getting back on track financially and mentally after COVID-19. Family in kitchen making food

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